Terms and Conditions:
1. Introduction
Welcome to Basket.lk! These terms and conditions govern your use of our digital platform and services. By accessing or using Basket.lk, you agree to comply with these terms. If you do not agree with any part of these terms, you may not use our services.
2. User Accounts
You must create an account to access certain features of Basket.lk.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and complete information when creating your account.
You must notify us immediately of any unauthorized use of your account.
3. Data Collection and Sharing
We collect personal information from users for internal marketing analysis and share it with third parties for marketing engagements related to the platform.
The data collected may include name, email, phone number, sex, and date of birth.
4. Payment Terms
We accept online payments on our website and offer card on delivery, cash on delivery, and bank transfer options in the mobile application.
All transactions are subject to our payment terms and conditions.
5. Order Cancellations and Returns
Orders canceled may be credited as "Basket Points" to encourage users to reorder similar products from the platform.
Users can make purchases using Basket Points stored in their Basket Wallet.
6. Intellectual Property
All content and materials on Basket.lk are owned or licensed by us and are protected by copyright and other intellectual property laws.
7. Limitation of Liability
We are not liable for any damages arising from the use of Basket.lk or inability to access our services.
8. Governing Law
These terms and conditions are governed by the laws of Sri Lanka.
9. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Continued use of Basket.lk after such modifications constitutes acceptance of the updated terms.
Privacy Policy:
1. Information Collection
We collect personal information, including name, email, phone number, sex, and date of birth, to provide and improve our services.
We may also collect usage data, such as IP address, browser type, and device information, for analytics purposes.
2. Data Use and Sharing
Personal information may be used for internal marketing analysis and shared with third parties for marketing engagements related to the platform.
We do not sell or rent user data to third parties.
3. Data Security
We implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of user data.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. User Rights
Users have the right to access, update, or delete their personal information by contacting us.
We will respond to user requests within a reasonable timeframe.
Return Policy:
Cancellation and Return Process:
If an order is canceled, the amount paid will not be refunded directly to the user. Instead, it will be credited as "Basket Points" to the user's Basket Wallet.
Users are encouraged to reorder similar products from the platform using the credited Basket Points.
Basket Wallet:
The credited amount will be maintained in the user's Basket Wallet and can be used for future purchases on the platform.
Basket Points cannot be redeemed for cash or transferred to another user's account.
Exceptions:
In exceptional circumstances, such as technical errors or product defects, the company may provide refunds at its discretion.
Refunds, if provided, will be processed in accordance with applicable laws and regulations.
Dispute Resolution:
Any disputes regarding cancellations or returns will be handled on a case-by-case basis.
Users can contact customer support for assistance in resolving any issues related to cancellations or returns.
Policy Changes:
This return policy is subject to change at the discretion of Basket Digital Commerce Private Limited. Any updates will be communicated to users through the platform.
